DENVER (CBS4)– CenturyLink will have to pay $8 million for overcharging customers. Colorado Attorney General Phil Weiser announced the settlement on Thursday.

(credit: CBS)

Weiser said CenturyLink falsely advertised guaranteed locked-in prices, charged hidden fees and didn’t give the refunds it promised. Weiser said the company has been overcharging customers since 2014.

As part of the agreement, CenturyLink will refund over-billed customers nearly $1 million. The rest of the money will go to the state of Colorado, which plans to use it to protect Coloradans from fraud.

Comments (2)
  1. Marissa Elke Graef-Faeth says:

    I canceled my Phone Services, because 3 other Customers had the same Number and I got unnecessary Calls….Today I got a Mail from Monroe, LA that my Payment was rejected from my Bank….My Bank tell Me, that it was received from CenturyLink and I got a Confirmation #, but now, they want to charge Me $ 100.00 for 2 Months. Not so fast CenturyLink

  2. Nancy Burgess says:

    Thanks for this information. I have been a CenturyLink link customer from June 2018 until November 2019. I cancelled my account after I found out that I was being charged for service that did not exist. However, I was on the phone with CenturyLink for over 2 hours. I spoke to 12 different agents from Escalations, Accounts specialist, Legacy Dept., Retainment Team. Spoke to Chelsie, David, Fernando, Ricardo, Gilbert, Fred, Ricardo, Chenise, to name the ones that provided their names. None of them acknowledged that there was a lawsuit or that I could get a refund. Ricardo told me that it was a scam and the lawsuit was bogus. So bottom line, I am not able to get any of the money back that I was over charged. May I get a local phone number and/or contact information so I may settle this? Thanks for keeping us informed.

Leave a Reply