DENVER (CBS4)– The Denver Center has revamped its ticket system in advance of Book of Mormon ticket sales for this fall’s return engagement.
When tickets for the Tony Award winning production went on sale for last year’s engagement in January 2012 there were long lines and online problems.
This time the Denver Center said things will be different.
When tickets go on sale to the general public June 10 for the October run of Broadway’s hottest show, the Denver Center is ready to sell more seats for a longer run in a shorter amount of time.
“Just to give you a sense of things we started with, our normal server load is three, we looked at what we anticipated the load to be, we upped that to 10 which is twice the size of any other on sale we’ve ever done, we now have 35 servers that will be configured in and responding to load as stuff comes in,” said Denver Center Attractions IT Director Bruce Montgomery.
They’ve also created a video that will be online and on social media beginning next week which will walk customers through the online ticket purchase process and also introduce new features.
“If there are no connections available to the server it will put you in that waiting room queue. What that functionally does is give you a screen that refreshes and checks every minute to see if that queue is available and you can hop in and get tickets,” said Montgomery.
The intention is to make online ticket sales fast and easy.