FALCON, Colo. (CBS4) — A veteran seriously injured in the line of duty was denied service in Colorado for not wearing a mask. But retired Master Sgt. Israel Del Toro says he physically can’t.

Del Toro tried to walk into a branch of the ENT Credit Union in Falcon. But without a mask, he was turned away and told to use the drive through.

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Del Toro can’t use the drive thru because he lost his fingers in an explosion in Afghanistan.

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(credit: CBS)

And he can’t wear a mask because he also lost his ears. He also has a medical condition that can make it hard to breathe.

(credit: CBS)

“I felt, almost defeated. Because I can’t believe this is really happening. Do people not have common sense anymore?” Del Toro said.

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The credit union has apologized to Del Toro, saying the staff at that branch failed to use good judgement.