Marriott has set up a website for consumers affected by the hack, at info.starwoodhotels.com, and a call center. “Call volume may be high, and we appreciate your patience,” the company said.
Marriott also said it is providing free enrollment in WebWatcher, a company that monitors internet sites where personal information is shared, to alert consumers if their data is found there. (U.S. customers can click here to enroll in the service.)
Are you affected by the breach?
Anyone who made a reservation on or before September 10, 2018, at a Starwood property could be affected, Marriott said. The company said Marriott properties use a separate reservation system and that its investigation found only the Starwood network was breached.
Which hotels are Starwood properties?
Starwood properties include:
- W Hotels
- St. Regis
- Sheraton Hotels & Resorts
- Westin Hotels & Resorts
- Element Hotels
- Aloft Hotels
- The Luxury Collection
- Tribute Portfolio
- Le Méridien Hotels & Resorts
- Four Points by Sheraton
It also affects all the Design Hotels that participate in the Starwood Preferred Guest program. Starwood branded timeshare properties are also included.
Marriott: Beware of “phishing”
The hotel chain said it will send emails to guests whose data may have been stolen, but warned consumers that fraudsters may send so-called phishing emails that look as if they were sent by Marriott and try to elicit information. The official email will come from firstname.lastname@example.org, the company said.
Experts: What steps to take
Fraudsters could open fake accounts in consumers’ names using the information held by the Starwood database, Rossman of CreditCards.com said.
“To guard against criminals opening fraudulent accounts, I recommend freezing your credit,” he said. “It will prevent crooks from opening new credit in your name and can be accomplished for free in just a few minutes by contacting Experian, Equifax and TransUnion.”