DENVER (CBS4)– A couple is warning other families who are considering adoption after a heartbreaking experience with a private agency.

After months of work and thousands of dollars, Julie and Gary Keys are back to square one after Adoptions By Heart suddenly closed.

Julie and Gary Keys (credit: CBS)

READ MORE: Wildfire Sparks In Ptarmigan Wilderness Above Town Of Silverthorne

The couple looked at reviews from other families online and checked with the Better Business Bureau that gave the adoption agency a pass.

The couple paid a nearly $10,000 initial fee and completed requirements to become a certified adoptive family.

(credit: Facebook)

READ MORE: Hector Frias-Chavarria Sentenced For Drunken & Deadly Road Rage Crash

But before they could be matched with a birth mom, they received an email sent by the owner of Adoptions By Heart saying the agency’s license was suspended and the agency decided to close their doors.

“This whole time we think we are finally here, somethings finally going to happen, and all of a sudden it’s just the most out of control feeling,” said Gary Keys.

(credit: CBS)

The Department of Human Services says false information given by the agency have put several pending and finalized adoption cases at risk.

MORE NEWS: High COVID Plateau In Colorado Somewhat Dependent On Vaccines For Children

Adoptions By Heart has not responded to CBS4 for comment.