DENVER (CBS4)– Hundreds of flights were cancelled at Denver International Airport on Saturday after nearly nine inches of snow fell overnight Friday into Saturday. Frigid temperatures kept dozens of flights delayed because of de-icing procedures.

Frontier Airlines flight 769 was scheduled to leave Denver for Las Vegas just after 10 p.m. Friday. The flight was delayed and then finally canceled at 5 a.m. Saturday. All the passengers made it off the plane at DIA but their bags, that was another story.

(credit: CBS)

(credit: CBS)

“We’ve been up for 30 hours, since 4 o’clock yesterday morning,” said Frontier Airlines passenger Felecia Lowe.

Carnadria Smith and Felecia Lowe were among those passengers who suffered canceled flights when the storm moved in.

(credit: CBS)

(credit: CBS)

“We’re supposed to be on vacation. This is supposed to be a girls’ trip,” said Smith. “But we’re stuck.”

With the luggage stuck on board the Frontier Airlines plane, no one could seem to find the plane.

Carnandria Smith and Felecia Lowe (credit: CBS)

Carnandria Smith and Felecia Lowe (credit: CBS)

“Who do we call? Ghostbusters? Who knows where our bags are? Nobody knows where the bags are. So we can’t leave and even go to a hotel,” said Lowe. “Just being a woman in an airport for two days, you just want to take a shower.”

“They haven’t given us anything. I mean, they haven’t offered us water, they haven’t offered us food except to our flight. But there were people who were on the tarmac for three-and-a-half hours last night. Six hours is what we’ve heard from some people,” said passenger Erin Brueggman. “Being a travel agent, it’s deplorable how they’ve treated their customers.”

(credit: CBS)

(credit: CBS)

“It’s terrible,” said passenger Devon Pagan. “You can eat, play on your phone and that’s about it. There’s not a whole lot of entertainment here.”

A Frontier Airlines spokesman said the baggage claim backups were caused by the weather and short staffing because some employees couldn’t make it due to the snow.

(credit: CBS)

(credit: CBS)

Another Frontier flight en route to Phoenix was delayed on Saturday after a de-icer knocked a panel off the plane.

Comments (2)
  1. Frontier is being less than truthful about the full scope of their baggage problems. I picked up my son Friday night BEFORE the snow started. It took over 2 hours to deliver his bag (that we paid a premium price for because of the holidays -joke). The baggage representative announced that each flight had only one handler for all the bags!! Again, this was BEFORE the snow started suggesting their staffing issue was definitely a problem before the snow, and made much worse because of the snow.

  2. Super disappointed that you failed to mention that at least one of the flights missing luggage ORIGINATED in Denver…how does an airline LOSE luggage that was placed on a plane that NEVER LEFT THE GATE? The passengers STILL do not have their luggage…absolutely ridiculous. Why wasn’t a spokesperson from Frontier commenting on this ridiculousness?

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