By Britt Moreno

DENVER (CBS4) – Megan Hebler only has pictures of brown-eyed Lola to hold onto right now. Her 2-year-old pup is missing.

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Hebler dropped off the German shepherd mix for the first time at Woof in Boots in Denver over the Thanksgiving holiday. On Sunday she received a devastating call. Staff said Lola had gotten out and ran away.

Megan Hebler and Lola (credit: Megan Hebler)

Megan Hebler and Lola (credit: Megan Hebler)

“At first I felt bad for them. Then it sunk in. I’m 1,200 miles away and my flight doesn’t get in until tomorrow morning,” Hebler said.

She felt helpless.

CBS4’s Britt Moreno went over to Woof in Boots to ask how such a thing could happen.

John Comandari is interviewed by CBS4's Britt Moreno (credit: CBS)

John Comandari is interviewed by CBS4’s Britt Moreno (credit: CBS)

“We’ve been in business for five years and we have never had this happen,” co-owner John Comandari told Moreno. “It has been sad. It is tough.”

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Comandari said the dogs were moving to a different play area in the building and his business partner happened to open a nearby door to take out the trash. That is when Lola ran out. Staff followed her and even spotted her in various places in the neighborhood, but they could not catch up with her.

Lola (credit: Megan Hebler)

Lola (credit: Megan Hebler)

Hebler has posted about Lola over social media and thanks the community for sharing her posts.

Comandari and staff have joined her on the search for Lola. Everyone continues to scour the neighborhood and knock on doors.

Woof and Boots staff has called local shelters and put an ad on Craigslist.\

Lola (credit: Megan Hebler)

Lola (credit: Megan Hebler)

Hebler says her best friend Lola wears a distinct pink color. She is offering a $500 reward to anyone who brings Lola home. Woof and Boots is also offering a $250 reward.

Anyone who spots Lola should call (734) 649-9189. She was last seen at 8th Avenue and Galapago Street.

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Britt Moreno anchors the CBS4 morning and noon newscasts and is the Wednesday’s Child reporter. She loves hearing from viewers. Connect with her on Facebook or Twitter @brittmorenotv.