COLORADO SPRINGS, Colo. (CBS4) – Many Colorado Springs shoppers have reported problems using their bank cards.

The problems stem from Academy Bank.

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Once customer says he was charged 18 times for the same purchase.

Some people using the cards to stop have been denied because of negative balances.

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“Here I am trying to celebrate Thanksgiving with my family and provide for my kids and the money is there but I still wasn’t able to access it,” said a shopper.

Another woman had a negative $1,100 balance when her card was denied.

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Academy bank is apologizing and is trying to correct the problems.