DENVER (CBS4) – Netflix is making more even more changes. The company will now separate its DVD by mail business from its movie streaming services online and subscribers are getting an apology straight from the CEO.

Reed Hastings sent customers an email Monday morning addressing customer concerns about all the changes.

“I messed up. I owe you an explanation. Our view is with this split of the business, we will be better at streaming, and we will be better at DVD by mail,” Hastings wrote.

CBS4 Critic at Large Greg Moody reported on the split to try to sort things out for Netflix customers. Watch his report in the video below.

– Greg Moody is CBS4’s Critic At Large. His reports on CBS4 News are featured on the Entertainment section.

– Also, don’t miss Moody’s entertaining bio, his Top Spots in Denver lists, and his frequently updated Moody’s Picks page.


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