DENVER (CBS4)– By the time Dustin McIntyre heard his car alarm going off early Friday morning, he realized a tow truck was already pulling away his vehicle.
Dustin quickly realized he wasn’t alone in being towed. CBS4 has confirmed the towing company admits they made a mistake.
Wyatts Towing employees told CBS4 they did not charge three residents from the Village at Gateway apartment complex involved in the towing issues overnight Thursday into Friday.
Dustin said this was not just an inconvenience, but could have been a safety issue, since his wife is expecting a child any day now.
“I’m shocked at the incompetency, forget the inconvenience, I care about the safety of others,” McIntyre said.
Apartment complex managers told CBS4’s Matt Kroschel they recently switched over to Wyatts Towing to handle the tows for the parking lots on their property.
They sent letters to residents telling them to register with Wyatts Towing and that the stickers they had for the previous towing company would be replaced with new stickers. That has not happened yet.
Residents are worried more cars will be towed even though they have registered with the new system.
Wyatts Towing has dozens of recent complaints with the Better Business Bureau, and the BBB gives the company a “F” rating.
Officials from Wyatts Towing did not want to go on camera, but did say they didn’t charge the three people who were towed by mistake. McIntyre said they didn’t offer an apology or explanation.