DENVER (CBS4) – Anyone who’s stood in line at the DMV has heard the excuses for the long waits: computer troubles, staffing shortages, funding problems and on and on.
Now there’s a solution that could bring average wait times to 15 minutes or less.
Gov. John Hickenlooper signed a new law on Thursday that’s aimed at speeding up and simplifying the Department of Motor Vehicles. Services that will be implemented next year include kiosks to check visitors in to move them through process and additional online tools.
“There’s just so much going on that it doesn’t happen efficiently,” Hickenlooper told reporters. “Our vision (is) an average wait time of 15 minutes.”
Drivers who have a hard time proving their identity due to their birth certificate’s age or because of their immigration status should see faster service, too.
But there’s no guarantee the law will make your DMV photo look better.
“I’ll show you my DMV photo,” Hickenlooper joked. “It’s awful.”