DENVER (CBS4) – Xcel Energy is warning customers of a national scam targeting utility customers. The crooks are trying to get Social Security and checking account numbers.
The scam is just starting to reach Colorado. So far only a small number of Xcel customers in Colorado have fallen victim to this latest scam, but that number is expected to rise.
Scammers claim the federal government is providing credits or applying payments to their utility bills. The scam is being spread over the phone, or by texting, or on a Twitter account. Also, some customers have reported receiving fliers with similar information.
Only use authorized methods and legitimate banking information to pay bills. Credit card numbers and any personal information should not be provided to suspicious callers.
Once scammers make contact they say they can make a utility payment by using a bank routing number that is supplied by the scam artist. After the scammers obtain personal information they give a phony bank routing number to pay bills.
Never give personal information over the phone unless you’ve initiated that call. Don’t be intimidated into giving your personal information, just hang up. If you’re not sure or suspicious, call the Better Business Bureau to verify.
Affected customers should call Xcel Energy customer service at (800) 895-4999 and report the incident to their local police departments.