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Clerical Error Puts Colorado Couple In Foreclosure

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Alan Hall called Bank of America for 2 years to correct a mistake on his mortgage. (credit: CBS)

Alan Hall called Bank of America for 2 years to correct a mistake on his mortgage. (credit: CBS)

PARKER, Colo (CBS4)- A Colorado couple is fighting to save their home after their mortgage company made a clerical error that put them in foreclosure.

The couple has been working for 2 years to get the situation straightened out. The foreclosure sale was originally scheduled for February 29, 2012, but 4 On Your Side helped to get that postponed.

Alan and Terrie Hall have lived in their Parker home for 16 years. They raised two children there and now want to watch their grand kids grow up from their home base.

“This is the longest I’ve ever lived anywhere, so it’s really important,” Terrie told CBS4.

Alan lost his job in 2008 and hasn’t been able to find another job in the same field since. The couple qualified for and got a loan modification on the house, but when the first payment statement came from Bank of America, it showed that they were $1,242 in arrears.

“It’s a clerical error. We’ll get it fixed. No big deal, “ Alan explains he dismissed the mistake as easy to fix.

Hall called Bank of America like he’s done nearly every week since then. It’s become a full time job trying to correct a simple mistake. He kept extensive notes on all the conversations he’s had with customer service representatives who couldn’t help him. Each time he called he heard the same thing.

“Always hearing we see the mistake. It’s our mistake. We’ll get it corrected. All the while being reported to the credit agencies for being behind,” Hall said.

Then the situation got worse. Bank of America stopped accepting his monthly mortgage payments because the account was showing it was past due. The bank started sending Hall’s checks back to him and started foreclosure proceedings at the same time they were telling him the mistake was theirs and would be corrected.

“This is crazy. One hand doesn’t know what the other hand is doing there,” Hall said.

“We were totally freaking out then,” Terrie added.

The bank did credit the original $1,242 back to his account, but by then the account was $4,186 behind for all the payments the bank had sent back. Then Bank of American sent the Halls a notice saying they owed $4,145 in foreclosure expenses and attorney’s fees to bring the account current.

“I couldn’t believe they were trying to charge us for $4,200 in legal fees,” Terrie said.

After CBS4 contacted Bank of America, the foreclosure was stopped and the sale date postponed by a week. Bank of America e-mailed a statement that said it will be letting the Halls know they have resolved their past payment issues, and will be waiving any late fees and or foreclosure fees.

“How many people have just given up and let them take their home for their mistake,” Hall said.

The couple is not out of the woods completely yet. They’ll need to re-pay the bank those payments that were sent back to them, then the bank will withdraw the foreclosure completely.

–Written for the Web by CBS4 Special Projects Producer Libby Smith

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