MORRISON, Colo. (CBS4) – Debra DeRosa from Morrison has battled a moving company for months, even turning to the courts for help to get her belongings back.
DeRosa had $100,000 worth of her personal belongings held hostage by a storage company and CBS4 took cameras undercover to help her get them back.
“It’s going very well, very smooth,” DeRosa said.
It’s been a long, 3-month fight for DeRosa. Getting her valuables back after storing it for 2 1/2 years hasn’t been easy. But the question was — was it all there in the same condition it was stored?
DeRosa has pictures of everything that was stored. There is her grandparents’ dining room table and chairs, and inside a china cabinet were her grandparents’ china and crystal from the late 1920s and early 1930s.
When DeRosa hired Neighbors Moving and Storage she kept a detailed log of what she had given them, as well as paid every bill.
“Not only did I pay the bills, but I called Holly. She was the accountant and we talked on the phone every month,” DeRosa said.
But when DeRosa was ready to get all of her stuff out of storage, Neighbors Moving and Storage said she owed an additional $9,000. She disputed that issue and won.
The Better Business Bureau gives the company a “D-” rating and says Neighbors Moving and Storage is also Father and Son Moving and Storage, and 67th Avenue Moving and Storage.
After monthly contact the communication with the company went cold.
“I’ve heard nothing from them. I have not gotten a bill for November, for December, for January; absolutely nothing. So I do not know what to expect,” she told 4 On Your Side Consumer Investigator Jodi Brooks.
She turned to the courts, and with the help of her attorney received a court order that her belongings be handed over.
CBS4 went to Neighbors Moving and Storage with her and a hidden camera, and a delivery date was set..
On Tuesday morning Neighbors Moving and Storage delivered — everything.
“Oh my God, how cool is that?” DeRosa said.
Her grandmother’s china and crystal were all intact.
“I’d never thought I’d get them back,” DeRosa said.
In the end — she won.